SITE MANAGEMENT
Can you update the version of cURL on your webservers?
Occasionally, applications in your webspace may run checks to help ensure your website is secure. As part of these checks, the application reads the version number of various pieces of software on our servers. Sometimes, these version numbers are old and hence raise warnings. One of the most common examples for cURL is “You currently have version 7.19.7 of cURL installed. This version is known to have security issues. Please update to the latest cURL”. We understand how that could worry you! HFew readersIs ImageMagick supported?
ImageMagick - the open-source image tool - is supported. We currently run Version 6.7.2. The path to the ImageMagick binary is: /usr/bin/convert Alternatively, some scripts may require just the directory path, in which case please enter: /usr/bin Imagick PHP ExtensionFew readersHow do I use the File Permissions Checker?
The File Permissions Checker allows you to easily view and fix file permission issues which don't match our recommended settings. To use the File Permissions Checker: Login to head to Manage Hosting and select Manage on the hosting package you wish to check file permissions for. Select the File Permissions Checker icon. To begin a scan of the file permissions, select Scan Permissions. If any permissions are found to differ from our recFew readersCan I enable GZIP Web Server Compression?
Gzip is a great of compressing files for faster network transfers - helping them load faster, so improving site speed. It's also a file format. We encourage the use of and enable Gzip Compression by default across all of our platforms. Compression is handled automatically by our Edge Cache systems, so no configuration is needed on your part.Few readersTemporary URLs: what are they, and what are they used for?
When you create a hosting package you're given a temporary URL. There are a few reasons why you may want to use the temporary URL. Viewing a hosting package when you have used a domain reference At My DZHosting you can create a hosting package using a domain reference. This means that the hosting package won’t be connected to a live domain name via DNS, so to view the files you’ve uploaded to the site you can use the temporary URL. It will display the site as if it were live, except it wiFew readersShould I choose a Linux or Windows hosting package?
The type of platform you should choose depends on the software you plan to use to power your website. Generally, you should choose Windows if your website is built in ASP, ASP.NET or requires an Microsoft SQL database. If your website is built in PHP, Perl, Ruby, or Python then choose Linux. WordPress, Joomla!, Drupal and all other Web apps we provide through our one click installers are optimised for our Linux hosting platform. If you're only using WordPress, then we recommend using our WordFew readersHow can I create a subdomain?
To create a subdomain: Log in to https://control.mydzcp.com Head to Manage Hosting -Manage. Select the Subdomains icon. You can then add your subdomain into the Subdomain field and select Create Subdomain. You're also able to change the Document Root so that you can direct the subdomain to the folder of your choosing. What is the document root? The document root is the folder which the subdirectory will use, for example, you may have a directory within your web spaFew readersWhere can I view the nameservers of a domain?
If you manage your domain name with My DZHosting and have access to it via control.mydzcp.com you can view the nameservers the domain is using by following the steps below. Log in to control.mydzcp.com Select Manage Domains and locate the domain you’d like to check, select Manage. Select the Nameservers icon to view what nameservers the domain is pointing to. You can edit and update them here.Few readersDo you disallow any WordPress plugins on your WordPress platform?
Our WordPress platform was designed and built exclusively for WordPress. This level of platform to software exclusivity allows us to truly fine tune both hardware and software around WordPress. Each site is given its own PHP-FPM resource pool which is running the latest and fastest PHP 7 software with an inbuilt PHP OPCache. Additionally, we run several edge caching systems that cache your WordPress content right at the start of our network to ensure the fastest load times for your visitors -Few readersHow do I set up a cron job?
You can set up a cron job or 'scheduled task' in the Scheduled Tasks section of your hosting packages control panel. Manage Hosting -Manage -Scheduled Tasks These are commands or jobs that are set to run regularly. They can be set to run at intervals of minutes, or the same time every hour, day or month. What command you are wanting to run? This is usually something like a WGET to a certain domain name oFew readersHow do I use the Website Malware Scanner?
Overview One of the major problems with malware is its persistence. This is why My DZHosting's Website Malware Scanner makes daily scans of all the sites within your hosting account. It uses a combination of commercial and in-house tools and provides reports detailing identified malicious content and its location within your site files. When malware is located on a site, PHP mail is automatically disabled. We do this to preserve sender reputation across the platform and ensure that any sitFew readersWhat is the IP address that my site uses for external connections?
Due to the distributed nature of our network, the IP address your site uses to make outbound connections will differ from the IP the domain resolves-to, and hence inbound traffic routes through. External connections made by shared websites will appear as from either 185.151.28.62, 185.151.28.63, 45.8.227.175 or 45.8.227.176 If you have a Scheduled Tasks/Cron Job that requires external connections, these will appear from 185.151.28.61 or 45.8.227.174 However, the above addresses are suFew readersHow can I tell if DNS has propagated for me?
If you're unsure whether DNS has fully propagated for you, you should check the IP address your requests are resolving-to. The easiest way to do this is to 'ping' the domain name from your local computers. On Windows, you should open a Command Prompt and on macOS a Terminal, and then type: ping domain.com Replacing domain.com with the website you wish to check. The IP address returned will show you which server you're reaching when typing that domain into your web browser. It's a good ideaFew readersHow do I find the IP address of a hosting package?
If you're managing DNS elsewhere, or simply wish to know the IP address of a package, you can find this within your hosting control panel. Head to Manage Hosting and select Manage for the package you wish to know the IP address for Down the right-hand side under Account Information you'll find both the IP Address and the IPv6 Address In general it's only the IPv4 address you'll needFew readersIs Sellerdeck supported on your platform?
Yes, Sellerdeck - the ecommerce toolset - is fully supported on the My DZHosting web hosting platform, and runs really well!Few readersAre you PCI compliant?
Yes, My DZHosting's hosting is fully PCI (Payment Card Industry) compliant and uses ISO 27001-approved data centres so will pass PCI compliance checks.Few readersHow can I modify my hosts file?
Your machine's local hosts file allows you to overide DNS for a particular domain or subdomain name. This is a great way to test the site ahead of changing real DNS: you're able to test the website at My DZHosting while the rest of the internet continues to use DNS to point to the existing website. The way to modify this file and the location of it differs by operating system. To modify your hosts file, you can add two entries to the file that contains the IP address that you want the site toFew readers
WEBSITE EXTRAS
How do I view the most recent backups taken by Timeline Backups?
Timeline Backups take an automatic daily backup of all your websites and databases and store them for 30 days. If you have the Timeline Backups product you may want to view the most recent backups of your site. To do this: Log in to control.mydzcp.com Select which package that you want to view Select the 'Timeline Backups' option from the File section Select 'View Snapshots'Few readersWhy am I seeing an Upgrade to PRO message within Web Builder?
Not to worry! When a hosting package is created it’s essentially allocated to our standard platform. We can, upon request, move your website to our Kopage Pro Server which removes the upgrade message and gives you full access to the Pro licence. If you get in touch with our Support Team they'll be able to upgrade you automatically and for free.Few readers
WEBSITE PROBLEMS
What do I do if I believe a site is in breach of the Acceptable Use Policy/Terms of Service?
My DZHosting impose a strict Acceptable Use Policy and Terms of Service which customers must adhere-to. These cover illegal activities, prohibit certain content hosted through us and includes a zero-tolerance spam policy. A My DZHosting customer breaking these terms and conditions could have our services withdrawn from them, and potentially be reported to the authorities for illegal activity.Few readersHow do I use traceroute?
Traceroute is a tool used for diagnosing network-related issues. It does this by displaying the route to the destination specified - a domain name or an IP address - and records how long it takes packets to reach that destination. Occasionally we may ask you to perform a traceroute. Here's how to do it on our 3 hosting platforms: Windows Click 'Start' Type in Run and then click on the icon that appears (a box should open) Type cmd and then press OK to open command promptFew readers