Refund Eligibility: Can I Get a Refund for My Order?
Compliance with Applicable Regulations: Right of Withdrawal for EU Citizens
In accordance with the relevant legal framework, European Union citizens have the right to exercise their 14-day withdrawal period following their order, even when ordering from outside the EU.
Your website, although located in Algeria, extends this right to EU citizens, including those in England. To initiate this process, we kindly request that you contact our support team within 14 days of placing your order. You can do so by submitting a support ticket through your client area, accessible under the "Support" tab, and then selecting the | "Open a Ticket" option.
Upon successful processing of your withdrawal request, you will receive a refund on a pro-rata basis for your purchase. For instance, if you ordered a server for one month and utilized it for 10 days, you will be refunded for the remaining 20 days.
It is important to note that certain services are exempt from the right of withdrawal. This exception applies to domain names and custom "made-to-order" dedicated servers that have been specifically configured to meet your unique requirements.
For customers located outside the European Union, we also extend a similar refund policy. However, we kindly request that our clients provide additional details to facilitate the refund process. Please contact our support team by opening a ticket through your client area to discuss the specific refund terms applicable to your situation.
In accordance with the relevant legal framework, European Union citizens have the right to exercise their 14-day withdrawal period following their order, even when ordering from outside the EU.
Your website, although located in Algeria, extends this right to EU citizens, including those in England. To initiate this process, we kindly request that you contact our support team within 14 days of placing your order. You can do so by submitting a support ticket through your client area, accessible under the "Support" tab, and then selecting the | "Open a Ticket" option.
Upon successful processing of your withdrawal request, you will receive a refund on a pro-rata basis for your purchase. For instance, if you ordered a server for one month and utilized it for 10 days, you will be refunded for the remaining 20 days.
It is important to note that certain services are exempt from the right of withdrawal. This exception applies to domain names and custom "made-to-order" dedicated servers that have been specifically configured to meet your unique requirements.
For customers located outside the European Union, we also extend a similar refund policy. However, we kindly request that our clients provide additional details to facilitate the refund process. Please contact our support team by opening a ticket through your client area to discuss the specific refund terms applicable to your situation.
Updated on: 28/09/2023